Privacy Policy for CrossCam

Last Updated: January 15, 2025

Thank you for using CrossCam ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our remote interview platform at https://crosscam.top (the "Platform").

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Platform.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

Name: We collect your name to personalize your experience and identify you in interview sessions.
Email: We collect your email address to manage your account, send interview links, provide updates, and communicate important information.
Payment Information: We collect payment details to process subscription payments securely. However, we do not store your complete payment information on our servers. Payments are processed by Stripe, our trusted third-party payment processor.

1.2 Interview Session Data

As a remote interview platform, we collect and process:

Video Recordings: Video feeds from computer webcams and optional mobile device cameras during interview sessions.
Audio Recordings: Audio from all participants during interviews.
Screen Sharing Content: Screen sharing data when this feature is used during interviews.
Transcripts: Automatic speech-to-text transcriptions of interview audio.
AI Analysis Data: AI-generated interview summaries and proctoring logs, including timestamps of detected events (no face detected, multiple faces, looking away).
Session Metadata: Interview duration, participant information, timestamps, and technical quality metrics.

1.3 Non-Personal Data

We use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, and browsing patterns. This information helps us enhance your experience, analyze platform performance, and improve our services.

2. Purpose of Data Collection

We collect and use your data for the following purposes:

Platform Services: Providing remote interview functionality, including video conferencing, recording, transcription, and AI proctoring.
Account Management: Managing user accounts, authentication, and subscription billing.
Service Improvement: Analyzing usage patterns to improve platform performance, reliability, and features.
Communication: Sending important updates, interview links, and support communications.
Security & Compliance: Maintaining interview integrity, preventing fraud, and ensuring GDPR compliance.
Customer Support: Responding to your questions and providing technical assistance.

3. Data Sharing and Third Parties

We share your data only in the following circumstances:

Payment Processing: We share necessary payment information with Stripe to process subscription payments.
Email Services: We use Resend to send transactional emails and interview links.
Authentication Services: We use NextAuth with Google OAuth for secure user authentication.
AI Services: We use OpenAI to generate interview summaries from transcripts.
Legal Requirements: We may disclose information if required by law or to protect our rights, safety, or property.

We do not sell, trade, or rent your personal information or interview data to third parties for marketing purposes.

4. Data Security and Encryption

We take data security seriously:

All interview sessions are conducted over secure, encrypted connections.
Recording and transcription data is encrypted both in transit and at rest.
We implement industry-standard security measures to protect your information.
Access to interview data is restricted to authorized personnel only.

5. Data Retention

Interview recordings, transcripts, AI summaries, and proctoring logs are retained for the duration of your active subscription and for a reasonable period afterward to comply with legal obligations. You can request deletion of your data by contacting us.

User account information is retained as long as your account is active. You may delete your account at any time through your account settings.

6. Your Rights and Control

You have the right to:

Access: Request access to your personal data and interview recordings.
Correction: Update or correct your personal information.
Deletion: Request deletion of your data, subject to legal retention requirements.
Data Portability: Request a copy of your data in a portable format.
Consent Withdrawal: Withdraw consent for data processing where applicable.

To exercise these rights, contact us at bartzalewskidev@gmail.com.

7. GDPR Compliance

For users in the European Union, we comply with GDPR requirements. Interview participants must provide consent before recording begins. You have rights to data access, rectification, erasure, restriction, and portability under GDPR.

8. Children's Privacy

CrossCam is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Cookies and Tracking

We use essential cookies for authentication and session management. You can control cookie preferences through your browser settings, though disabling cookies may affect platform functionality.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. We will notify you of significant changes via email. The "Last Updated" date at the top indicates when changes were last made.

11. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your data, contact us at:

Email: bartzalewskidev@gmail.com
Website: https://crosscam.top

By using CrossCam, you consent to the terms of this Privacy Policy.